Refund and Returns Policy

Effective Date: October 15, 2024
Last Updated: October 15, 2024

At OpalXXXCharm, customer satisfaction is our top priority. We offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Return Eligibility

To be eligible for a return:

• Items must be in their original condition, unused, and in their original packaging.
• You must request a return within 30 days of receiving your order.

2. How to Initiate a Return

To initiate a return, please contact our support team at info@opalxxxcharm.com with your order number and reason for return. We will provide you with the necessary instructions.

3. Refund Process

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and credited to your original payment method within 7-10 business days.

4. Shipping Costs

• Return Shipping: You are responsible for the shipping costs associated with returning an item unless the item was defective or damaged upon arrival.
• Non-refundable Fees: Original shipping charges are non-refundable.

5. Non-returnable Items

Certain items are exempt from being returned, including:

• Perishable goods
• Custom or personalized items
• Gift cards

If you have any questions or need further assistance, please contact us at:

• Street: 1990 Rs County 1280 Rd, Emory, Texas (TX), 75440
• Phone number: (903) 473-4450
• Email: info@opalxxxcharm.com